Back | Help Glossary

Recovering Usernames or Passwords

If you forget your username or password, you can have a recovery link emailed to you.

To recover your login information:

  1. Fill in the Username or Email field. If you remember your username, you can enter that. Otherwise, enter the email address associated with your account.
  2. {{^mobile}}
  3. If the reCAPTCHA box appears, mark the I'm not a robot checkbox. This feature may not appear for all users. When present, this checkbox is required.
  4. {{/mobile}}
  5. {{#web}}Click{{/web}}{{^web}}Tap{{/web}} SUBMIT. You will soon receive an email with your username and a link to reset your password.

You can also {{#web}}click{{/web}}{{^web}}tap{{/web}} Supported Languages for a list of all the available languages in your version of the application, or {{#web}}click{{/web}}{{^web}}tap{{/web}} System Requirements for a list of the current requirements to run the program.{{^mobile}} To change the interface language used for buttons, help files, and text on the screen, {{^phone}}click Change Interface Language in the upper right-hand corner of the screen. Note: The flag shown depends on the selected interface, so the appearance of this button varies.{{/phone}}{{#phone}}tap Menu and select Interface Options.{{/phone}}{{/mobile}}

Go to Top of Page